Terms of business

The business conditions are compiled in accordance with the Consumer Protection Act (ZVPot), based on the recommendations of the Chamber of Commerce and Industry and international codes for e-commerce.

The Terms of Business set out the terms of purchase through the Emona-One website, which is accessible at the linkwww.emona-one.com ('the website') and is operated by Protalus d.o.o., an e-commerce service provider ('the provider').
  

 

By using the website, the user accepts and agrees to all the provisions of these terms of business, which also include all links as their components, and confirms that he has been informed of the privacy policy.

The essential characteristics of the goods, the price, including all taxes and other duties, and information on the method of payment and delivery are valid at the time of final confirmation of the order. The delivery time information is valid at the time of final confirmation. In the event of a possible change in the delivery time, the sales consultants from the call center will inform the customer accordingly and in a timely manner.

The price of the product, the value of VAT and the cost of postage can be seen in the shopping cart before you complete the order. You will also be notified of all information about your online order at the e-mail address you provided in the shopping cart when entering your information, the same moment you placed the order. If you do not receive it, there is a possibility that you have provided an incorrect email address. In such a case, please contact us:

• write to e-mail:customers@emona-one.com

 

1. Final order confirmation

The order is finally confirmed when, after placing the online order, the user will receive an e-mail with the details of his order and a notification that the order has been accepted and confirmed.

If the user wants to change anything or cancel the order completely after placing the order, he can do so via e-mail tocustomers@emona-one.com.

 

2. Availability of information (summary of legislation)

The provider undertakes to always provide the buyer with the following information:
• company identity (company name and registered office, register number)
• contact information that enables the user to communicate quickly and efficiently (e-mail, telephone)
• essential characteristics of the goods or services (including after-sales services and guarantees)
• product availability (any product or service offered on the site should be available within a reasonable time)
• terms of delivery of the product or execution of the service (method, place and time of delivery)
• all prices must be clearly and unambiguously set and it must be clearly shown whether they already include taxes and delivery costs)
• method of payment and delivery
• the time validity of the offer
• the period within which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, if and how much it costs the customer to return the product,
• an explanation of the complaint procedure, including any details of the contact person or customer service.

 

3. Company identity and contact details

Protalus d.o.o.

Dolenjska cesta 62

1000 Ljubljana

Slovenia

VAT ID: SI56982445

Registration No .: 7061480000

Phone: +386 40 669 793

E-mail: info@protalus.si

 

Web page:www.emona-one.com

 

Bank: Sparkasse d.d.

TRR: SI56 3400 0101 7638 616

 

Taxpayer: YES

 

4. Purchase process

I. Product selection

On the website www.emona-one.com, select the product and click on the "add to cart" link. The system notifies you that the product has been successfully added to the cart. To continue shopping, click on the left link "Continue shopping" and return to the online store.

To complete the purchase, right-click on the "checkout" link and the system will take you to the shopping cart.

 

II. Removing the product from the shopping cart

On the websitewww.emona-one.com in the upper right corner, there is a shopping cart, in which (after clicking on the icon) the user is shown the products that he added to the shopping cart while browsing the online store.

If the user wants to remove a specific product from the shopping cart, he must reduce the quantity to 0. If the user wants to add a specific product to the cart, he must click on the link "Continue shopping". Clicking on the mentioned link takes you back to the online store.

III. Cashier

You must fill in the required fields to complete the order.

1 Account information

You must provide the required contact information, which is marked with a red asterisk (name, surname, e-mail address, address, place, postal code and phone number), which we need to confirm and complete the order and delivery of the product. You must enter at least one valid phone number so that the courier can call you before delivery.

The form allows you to create an account and your data is already saved for the next order.

 

2 Delivery method

Fast delivery - GLS delivery service

up to 2kg - 2.90€

up to 5kg - 3.20€

The contractual partner for the delivery of shipments is GLS, but the provider reserves the right to choose another delivery service if this will fulfill the order more efficiently.

3 Method of payment

You can choose from the following payment methods:

• by cash or by payment or credit cards upon receipt, via GLS, DPD or Pošta Slovenije delivery services
• with Paypal to the company account
• with VISA or Mastercard credit cards
  
  

4 Order overview

The products you added to your shopping cart while browsing the online store are displayed. The price of the product, the cost of postage, the value of VAT and the total cost of payment are shown in the shopping cart before you complete the order.

 

IV. Completion of the order

The user can view the provided delivery information, the payment method he has chosen and the contents of the shopping cart. The user confirms the order by clicking on the "Complete order" button. If the order has been successfully completed, you willdisplays the text on the website  '' Your order has been accepted. Thank you for your purchase in our online store and we recommend ourselves in the future! Your order number is: ………… .

We will send you a confirmation e-mail with all the details of the purchase. "

 

V. Final confirmation of the order

After placing the order, the user will receive an e-mail with the details of his order and a notification that the order has been accepted and confirmed.

The text of the e-mail message reads '' Hello, name and surname. We confirm and thank you for your order in the online store www.emona-one.com. We will notify you as soon as your order is shipped. You can view the order processing process hereprocurement procedure. You can check the status of your order bylog in to your account.
For any questions about your order, you can contact us via e-mailcustomers@emona-one.com (Monday-Friday from 11.00 - 17.00). Information about your order can be found below. Thank you for your order.

The user is informed of the received electronic notification that we will inform him about the estimated delivery time of the ordered goods before sending the order.

 

 VI. Withdrawal from the order before delivery

If the user wants to change anything or cancel the order completely after placing the order, he can do so via e-mail tocustomers@emona-one.com

 

5. Prices

All prices listed on the website are the final price and all contributions and taxes are already included in it.
On the page where the order form is, the price of the product including VAT and the cost of delivery / postage are specified.
Prices are valid at the time of placing the order and do not have a predetermined validity.
The purchase contract between the bidder and the buyer is concluded at the moment when the bidder confirms the order. From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer. The method of payment is cash on delivery, PayPal or the interface for payment with payment or credit cards. The bidder issues an invoice to the buyer on a durable medium.
The sales contract (order) is stored in electronic form on the provider's server and is accessible to the customer at any time in his user profile. In this case, the provider stores customer information only in the company's customer database as part of the program that the company uses for its accounting purposes.
Errors may occur in product descriptions. We reserve the right to change the price of products without prior notice.

The company does not store credit card information of its customers.

 

6. eInvoice

The advantages of an electronic invoice are many - also for our environment:

• reduce paper consumption
• reduce ink consumption and

In accordance with Directive 2010/45 / EU and the amended Article 84 of the Value Added Tax Act ZDDV-1 (Official Gazette of the Republic of Slovenia, No. 13/11-UPB3, 18/11, 78/11, 38/12 and 83 / 12) from 01.01. 2013 introduces equal treatment of paper and electronic invoices..

By placing an order in our online store, the customer agrees that all pro forma invoices and invoices are submitted in electronic form.
The customer who wants the invoice to be sent to him in paper form, can notify us later by e-mailcustomers@emona-one.com . For each invoice sent by regular mail, an administrative fee of EUR 3.00 will be charged.

 

7. Multimedia content

On the online storeemona-one.com the main information about the products is given and for better representation also photos and videos of the products (pictures and videos are symbolic). Although we strive to provide accurate photographs and video of sales items, all photographs should be taken as symbolic. The photos do not guarantee the properties of the product. Color shades and appearance may deviate slightly from the actual condition of the products.

 

8. Cash on delivery

Goods purchased through the website of the company Protalus d.o.o .. the buyer pays after the collection of the shipment to the postal employee or delivery person.
GLS takes care of the delivery of goods, usually the next day, but no later than 10 days after dispatch.
The contractual partner for the delivery of shipments is GLS, but the provider reserves the right to choose another delivery service if this will fulfill the order more efficiently.
 

9. The right to withdraw from the purchase - return of goods

In the case of distance contracts, the consumer has the right to inform the company within 14 days of receiving the goods that he is withdrawing from the contract, without having to give a reason for his decision. in accordance with Article 43.č ZVPot . The only cost borne by the consumer in connection with the withdrawal is the direct cost of returning the goods. Please inform us about the intended returninform in writing namely to the contact e-mailcustomers@emona-one.com . The consumer must return the goods within 14 days of the notified intention to withdraw from the contract. The seller (company) must return the purchase price within eight days of receiving the goods.

The goods received must be returned by the buyer undamaged and in the same quantity, unless the goods have been destroyed, damaged, lost or their quantity has decreased without the consumer being at fault.

 online shopwww.emona-one.com, reserves the right to refuse the return of a damaged, used or product that does not contain all the associated elements (box, invoice, originally packaged, unused, etc.) at the expense of the sender. Therefore, we ask you to handle the product economically and carefully, as this is the only way we will be able to replace the product without interruption.

YOU RECEIVED DAMAGED GOODS, WHAT TO DO?
1. In the event of visible damage to the packaging or goods, the customer's complaint must be submitted to the provider or delivery service upon receipt of the goods. The buyer is not obliged to accept such goods and may refuse the shipment.  

 

10. PRODUCT WARRANTY

The product warranty applies to products purchased on the basis of the attached invoice, and the date of sale is the date on the invoice. The warranty is claimed with an invoice or a copy and a certified warranty card. The warranty for all products is at least 12 months. For products with a longer warranty period, it is specially marked. The warranty does not apply to consumables!

All factory defects and defects that occur during the warranty period will be rectified free of charge.

WARRANTY EXPIRES:

• defects caused by improper use, negligent handling, mechanical damage and failures in case of force majeure (voltage surge, lightning ....)
• if the product has been tampered with by an unauthorized person or if it has been established that someone has tampered with the product without our written permission
• when making changes to the product
• in the unprofessional addition of structural assemblies, arbitrary wiring of elements such as switches, potentiometers, plugs, etc.
• when using other elements that do not originally belong to the product
• when connected to the wrong voltage or type of current
• in case of mismanagement or damage due to negligent handling

 

11. Right from a material error

As a bidder, we undertake to deliver the goods in accordance with the contract and are liable for material errors of their fulfillment in accordance with Article 37.a of ZVPot. As a consumer, the buyer can exercise his rights arising from a material defect if you notify us of the defect within two months from the day the defect was discovered, but no later than two years after the goods were delivered.

 

12. Delivery

Goods ordered on the website will be delivered to you as soon as possible. Orders received by 12 noon on weekdays will be sent to the same address on the same day (if the product is in stock). If the ordered goods are not in stock, we will notify you immediately. Delivery takes place only in Europe. GLS takes care of the delivery of the goods, usually the next day, but no later than within 10 days of the dispatch of the goods. The delivery staff will in all probability pick you up at home in the morning, in case you are not at home, you will be able to pick up the shipment at the nearest post office or delivery point. We reserve the right to change the contractual partner for the delivery of shipments.

 

13. Security

We use the information received from you for the purposes of your order. We forward your data to the companies responsible for sending packages, if necessary (name, address, possibly a telephone number to arrange delivery times). We provide your data to the bank for payment purposes. After delivery and after we have received your payment, access to your data is closed. After completing your tax and commercial obligations, we will delete your data.

The company uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments.

 

14. Protection of personal data

The provider undertakes to permanently protect all personal data of the user. The provider will use personal data exclusively for the purpose of fulfilling the order (sending information material, offers, invoices) and other necessary communication.
Under no circumstances will the user's data be passed on to unauthorized persons. The user is also responsible for the protection of personal data by ensuring the security of his username and password.
Your personal data will be encrypted and transmitted over the Internet. We protect our websites and other systems with technical and organizational measures against the loss, destruction, access, alteration and dissemination of your data by unauthorized persons. Despite regular control, your data cannot be completely protected.

 

15. Child care

Advertising messages will be clearly visible (taking into account age) and clearly separated from games and competitions. Any communication aimed at children will be appropriate to their age and will not take advantage of children’s trust, lack of experience or sense of loyalty.
A provider may not accept orders from someone he knows or suspects to be a child without the express permission of his parents or guardians.
The provider may not accept any personal data concerning children without the express permission of their parents or guardians. The provider may also not disclose information received from children to a third party, with the exception of parents or guardians.
The provider must not offer free access to products or services that are harmful to children.

 

16. Disclaimer

The provider makes every effort to ensure the up-to-dateness and accuracy of the information published on its pages. However, the characteristics of the items, the delivery time or the price may change so quickly that the provider fails to correct the information on the websites. In such a case, the provider will notify the customer of the changes and allow him access from the order or replacement of the ordered item.

 

17. Right to information

• information: you have the right to free information about your data and also, if necessary, to close and delete this data. If you have questions about the deletion, processing or use of your data, please contact:customers@emona-one.com or send us a request by mail.
  • notifications: after signing up for notifications, your name and email address will be used for advertising purposes with your permission until you unsubscribe from the notifications. You automatically sign up for notifications when ordering, but you can unsubscribe at any timecustomers@emona-one.com.
  • revocation of consents: permission to notify is expressly granted during the course of the contract. We would like to remind you that Protalus d.o.o. endeavors to the best of its ability to provide credible and up-to-date information about the products it markets on the Website. However, the characteristics of the products, their stock and price may change so that the provider fails to correct all the information. In such a case, the customer will be subsequently notified of the changes and will have the option to cancel the order with a refund of any transferred purchase price or replacement of the ordered product.
  All photos of products are symbolic and do not necessarily and fully reflect the characteristics of the product, so they serve only as an informative display!

 

18. Advertising emails

The provider will send advertising e-mails to users only if the user does not explicitly object to this. Advertising emails will contain the following components:
• will be clearly and unambiguously marked as advertising messages,
• the sender will be clearly visible,
• various promotions, promotions, sweepstakes and other marketing techniques will be marked as such. The conditions for participation in them will also be clearly defined,
• the method of unsubscribing from receiving advertising messages will be clearly presented,
• You automatically sign up for notifications when ordering, but you can unsubscribe at any timecustomers@emona-one.com.
• the user's wish not to receive advertising messages will be explicitly taken into account by the provider.

Advertising material will be sent on behalf of the company for the purpose of direct marketing. Pursuant to Article 73 of ZVOP-1, the user may at any time, in writing or in another agreed manner, request that the personal data controller permanently or temporarily cease to use your personal data for the purposes of direct marketing.

Due to the specifics of the business process and technical limitations, it is possible that within 15 days from the date of your unsubscribe you will receive an e-mail with advertising offers and other content from the company o (if the e-mail has already been sent or is being sent) ). We apologize in advance and ask for your understanding.

 

19. Cookies

The provider uses web cookies on its websites.

• Cookies are text files that are stored on the user's device with which the user accesses the website when visiting and using the website. When revisiting the website, the provider can access the data on the user's device, which was collected through cookies.
• S With the help of cookies, it provides better and more user-friendly and personalized operation and display of the website, and at the same time cookies help it in analyzing users, recording visits (statistical purposes) and for more effective advertising.
• Cookies perform many functions, enable the tracking of website visits, enable various campaigns and discounts, and cookies also store information on whether you are a subscriber to our online news or whether you are entitled to certain discounts or benefits..
• Cookies or data collected with their help do not in themselves enable the identification of the user in terms of the legislation on personal data protection, as they cannot determine which specific person it is.
• Because we are constantly striving to provide you with the best possible user experience, our websites only work optimally if cookies are enabled. This way we can recognize you when you visit our site again, and at the same time cookies allow us to detect and eliminate errors, so your visit is faster and even more personal. Additional data is only stored if you agree to it, for example by entering data when ordering a product or enrolling / registering.

The decision whether to allow the use of cookies or not is entirely in your hands, but it should be noted that the site works optimally only if the cookies are in your browser or. enabled on our websites.

 

20. Exclusion of liability

We reserve the right to disable the website or disable access to it due to technical or other problems and maintenance, which also means disabling or hindering the use of the online store. We are not responsible for any compensation for damages or costs incurred by the customer due to the termination, non-operation or obstacles to the operation of the website. We do not guarantee the accuracy, completeness and correctness of the content published on the website, nor do we assume responsibility for any damage you may suffer as a result of relying on the published content. In the event of technical problems on the website, we reserve the right to cancel orders placed, which are affected by a technical error and we are not charged with any compensation for any damage in this regard. In the event of order cancellation, we will notify you as soon as possible and inform you of the next steps. We are not liable for any damage that may occur to your hardware, software or other equipment due to the use of the website. You must ensure that the equipment (anti-virus, etc.) is adequately protected against accessing and using the website. The customer must ensure the appropriate security and confidentiality of the information used to log in to the website (email address, password). We are not liable for any damage that may occur to the buyer due to unauthorized disclosure or use of registration information.

 

21. Complaints and disputes

The provider complies with applicable consumer protection legislation. The provider makes every effort to fulfill its duty to establish an effective complaint handling system and to designate a person with whom, in the event of problems, the customer can contact by telephone or e-mail. Complaints should be submitted in writing by e-mail to:customers@emona-one.com . The bidder will acknowledge receipt of the complaint within five working days, inform the buyer how long it will take to process it and keep him informed of the progress of the procedure.
The provider is aware that the essential feature of a consumer dispute, at least as far as judicial settlement is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the consumer not initiating a dispute in court. Therefore, the provider strives to the best of its ability to resolve any disputes amicably, and if this is not possible, the court has jurisdiction.

Thanks for buying and plenty of fun in assembling and playing.